In 2021, Moscow Exchange continued to improve its client services.

Particular improvements were made to the admission process for new clients. A Candidate’s My Account page was created where potential clients began the process of gaining admission to Exchange and NCC services.

By registering in it, clients receive a personalised list of products and markets, as well as a list of documents and reports to be provided as part of the KYC (Know Your Customer) process.

Checking against various directories and reporting is automated.

Thanks to the innovations, customers are provided with a convenient and transparent tool that enables them to access Exchange services as quickly and easily as possible.

In 2022, the Candidate’s My Account page will continue to be developed. The client will be able to sign contracts and submit applications in the same interface, which will further improve their client onboarding journey.

On the My Account page of the Trading and Clearing Member, the pre-filling of the client form with information from the Unified State Register of Legal Entities has been implemented; now the client does not need to fill in information from public sources, and the number of fields in the form has been reduced. Earlier, the shortened list of documents provided by the client for KYC was extended to the entire Group. As part of the Single File project, the exchange of client documents within the Group has begun.

For 2021, the process of identifying individuals who are clients of the Finuslugi platform has been organised and continues to be improved.